Refund policy

Return & Exchange Policy

At Sole Del Rey, we pride ourselves on delivering high-quality products that you’ll love. However, due to the nature of our business, all sales are final.

Exceptions to Our Policy

We understand that issues can arise, and we are committed to ensuring your satisfaction. Exceptions will be made for:

• Missing Items: If an item from your order is missing, please contact us.

• Damaged Items: If your item arrives damaged, we’ll work with you to resolve the issue.

• Replacements: For incorrect items sent to you, we’ll ensure you receive the correct product.

How to Report an Issue

If you experience any of the above issues, please reach out to us within 7 days of receiving your order:

📧 Email: soledelrey13@gmail.com

When contacting us, please include:

• Your order number

• A description of the issue

• Photos of the damaged or incorrect items (if applicable)

Processing Time

Once we receive your inquiry, we’ll review it and respond within 24-48 hours with a resolution.

Thank you for your understanding and support. We appreciate your trust in Sole Del Rey and are dedicated to ensuring a smooth shopping experience for all our customers.